Federal traffic safety officials are opening an inquiry into whether rental car agencies respond promptly to recalls, or take their time in having vehicles fixed.
Such investigations by the National Highway Traffic Safety Administration, called “audit queries,” are rare. This is the first in 2010, and in 2009 there were only two, according to The New York Times.
Consumer advocates say it’s a step that needed to be taken. “If the car is not on the road, it’s losing money [for the rental car agencies],” said Clarence Ditlow, executive director of the Center for Auto Safety. “So they want to schedule a recall repair when it’s convenient for them.”
But Sharon Faulkner, executive director of the American Car Rental Assn., a trade group, said she was unaware of any company that continued renting cars after they had been included in a recall order.
“You are not in the business to hurt anyone,” she said.
The NHTSA announcement follows an August petition from the Center for Auto Safety and Consumers for Auto Reliability and Safety, to the Federal Trade Commission requesting that Enterprise Holdings be covered by the same mandatory recall rules as car dealers.
The letter was provoked by a $15 million jury verdict, stemming from Enterprise’s failure to fix a PT Cruiser that was subsequently involved in a crash that killed two people.
Earlier this month, Sen. Charles Schumer, D-N.Y., joined the fray with a letter to the FTC in which he promised to seek action in Congress if the agency failed to act.
Related Post:
Auto Safety Groups Call For Enterprise to Stop Renting Faulty Cars
Schumer Joins Safety Groups in Pushing Car Rental Firms on Recalled Vehicles


